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AMERICAN MANAGEMENT ASSOCIATION
NEW YORK • ATLANTA • BRUSSELS • CHICAGO • MEXICO CITY •
SAN FRANCISCO • SHANGHAI • TOKYO • TORONTO • WASHINGTON, D.C.

American Management Association • www.amanet.org

Dedicated with all my love to my wife, Marta Rodriguez, and our precious daughter, Sofia.
—­D. K.
To Angela, who couldn’t possibly be more loving and
supportive.
—­G. W.

American Management Association • www.amanet.org

CONTENTS

Photo Gallery
Acknowledgments
Prologue

vii
xi

PA R T O N E

1
5
13
29

PA R T T W O

41
43

1. “You’ve Never Met a Family Like This”
2. “They Caught the Supermarket Revolution”
3. “Learn the Business, Young Man”
4. “People First, Groceries Second”
5. “Blood Makes You Related, but Loyalty
Makes You Family”
6. “You Do Whatever It Takes to Get the Job Done”
7. “We’re Not Normal”

PA R T T H R E E
8.
9.
10.
11.
12.

“A Predetermined Assault”
“All In”
“Shut It Down”
“Stick Your Neck Out”
“Market Basket Strong”

55
69
79
89
91
103
117
125
137
v

American Management Association • www.amanet.org

vi

Contents

13. “The Final Straw”
14. “Hostages”
15. “I Am in Awe of What You Have All Accomplished”

149
159
169

PA R T F O U R

177
181
189

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