Well, well, well. Look who it is...

We’ve been waiting for you to swing by and check us out. We have some jobs here at Andigo that could be a great fit for you, since you have a hankering for a fast-paced, get-it-done workplace and a passion for helping people, just like the rest of our team.

But before we get into all that, a little about us. While you may not have heard our name – say it with us, “Andigo sounds like indigo” – we’ve expanded to 40,000 members and lots of sponsor organizations (businesses with a bank-at-work perk for their employees). Good folks from the greater Chicago area and across country.

Did you catch that? That one word you won’t see big banks use? “Members,” that’s right. Andigo is a not-for-profit, member-owned credit union. We exist for one and only one reason: to help our members achieve their goals whenever, wherever they go. Because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low or no fee products and services. Makes banks seem like kind of a bummer, huh? That’s why we need to get the word out about all of the great opposite-of-bummer things we’re doing for our members here at Andigo.

That’s why we need you.

You’re someone who sees a wrong and rights it. You take work seriously but not yourself. You want to surround yourself with other highly motivated, highly fun people who want to grow Andigo. You want to prove that when we set a goal to make a difference in our members’ lives. Together we truly can. That’s not easy, but you already know that because you’re a person who loves a challenge as much as you love top compensation and A+ benefits for your hard work.

We think you belong here, do you? Thought so. Let’s go!


Accomplishes information systems objectives by managing staff, managing, supporting and monitoring all the information systems that support the credit union’s business. The primary job role is to plan, organize, and direct the activities of the credit union's data processing department and its operation. The manager is responsible for business system evaluation, upgrade, conversions, department budget, department training, scheduling and documentation. Works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The manager actively participates in the development of new services and procedures as they relate to IT support of business operations. Ensures user acceptance and business results are met with minimal risk.

Essential Duties and Responsibilities

  • Accomplishes information systems staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems.
  • Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
  • Maintains safe and healthy working environment by establishing and enforcing organization standards; adhering to legal regulations.
  • Enhances information systems results by identifying information systems technology opportunities and developing application strategies.
  • Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
  • Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
  • Contributes to team effort by accomplishing related results as needed.
  • Uses deep business knowledge, a clear understanding of a business unit’s business strategy and objectives, and a strong understanding of enterprise systems to define project scopes and system requirements that meet both business and end-user needs.
  • Performs in-depth studies of special projects and new services and advises management of the system's capabilities to support these programs.
  • Ensures that system conversions are timely, and scheduled with minimal disruption of normal workflow or downtime.
  • Assures proper implementation, documentation, monitoring, and control of systems, software, and operations.
  • Responsible for implementation procedures for installation of new software upgrades and releases.
  • Maintains good relations with internal business partners and external vendors that provide computing and application services relating to credit union operations.
  • Regularly consults with business unit management on business system design and capability and connects the business units to the larger IT organization.
  • Leads far-reaching and high-profile process improvements and cost-savings measures.
  • Develops and maintains strong relationships internally and externally, providing long-term benefits to the organization.
  • Analyzes areas of credit union operation in order to make efficient and effective use of the data processing system and informs management and staff of system capabilities.
  • Responsible for end of year IRS reporting jobs to include 1098, 1099 and CUNA IRA reporting and ensuring the output is made available to members and reporting agencies in a timely fashion.
  • Monitors the transmissions and return items for share drafts and electronic funds transfers of direct deposit of net pay and government recurring payments to ensure that all funds are posted accurately and timely.
  • Consistently ensure that departmental processes, procedures and training are efficient and positively impact the member experience. Monitor changes for process improvements and maintain integrity of appropriate policies and procedures.
  • Other duties as assigned.

Supervisory Responsibilities

This position supervises the Business Analyst positions, as well as the Technical Support Specialist position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

A 4-year bachelor degree in computer science, software engineering, information technology or other related degree plus 5 years’ experience working in IT business analysis positions OR a minimum of 10 years’ experience working in IT management and/or business analysis positions.

Technical / Interpersonal Skills

  • Ability to lead and challenge business analysis teams to arrive at more effective and creative business solutions.
  • Ability to perform cost-benefit analysis when investigating purchase and development decisions.
  • Excellent communication skills (verbal, written, listening) and the ability to interact professionally with diverse groups including executives, managers, and subject matter experts.
  • Ability to construct project plans to estimate work, establish deadlines and to track progress.
  • Ability to successfully engage in multiple initiatives simultaneously.
  • Quality Management.
  • Management Proficiency.
  • Process Improvement

Physical Demands

Position requires the ability to use a computer for 6 or more hours a day. Travel and/or work off-hours may be required. Position requires the ability to lift or transport equipment over 50 pounds.

Compensation and Benefits

Andigo is proud to offer a comprehensive benefits package that includes medical, dental, vision and life insurance options. A generous 401(k) and vacation plans.

EEO Disclaimer:

Andigo is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Job Type: Full-time

Apply Now

Please review all application instructions before applying to Andigo Credit Union.


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