Signal Point Systems is a diversified construction, product sales and service, maintenance contractor serving the wireless communications industry and commercial/industrial clients.

Some of our services include:

  • HVAC
  • General Contracting
  • Generator Installation & Maintenance
  • Site Maintenance, Inspections & Audits
  • Building & Tower Maintenance

Responsibilities:

  • Receive service requests from various customers for service calls via phone and e-mail;
  • In-put service calls into computerized dispatch tracking program;
  • Dispatch field technicians to service calls by determining the nature of the call (i.e. high temp call), location of the call and the customer priority;
  • Scheduling monthly preventive maintenance for field technicians;
  • Receive/review completed and open work orders for field technicians daily;
  • Monitor and track customer calls that require a strict response time;
  • Other administrative duties and/or responsibilities as given by management.

Requirements:

  • Minimum 2 years dispatch experience; preferably in a field service setting ;
  • Strong communication skills;
  • Strong follow-up, attention to detail and organizational skills;
  • Must be able to multi-task in a fast-paced environment;
  • Be accountable for meeting customer requirements when dispatching field technicians;
  • Must be computer literate - including MS Word, Excel and Outlook .
  • Must be willing to work overtime when needed.
  • Ability to handle stress during peak season and natural disaster situations.

We offer a competitive hourly rate based on qualifications and experience; eligible for company benefits (insurance and paid holidays) after 60 days of employment; 401(k); vacation paid after one year of employment.

Signal Point is an equal opportunity employer and a drug free environment.

Job Type: Full-time

Experience:

  • dispatch: 2 years (Required)

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Please review all application instructions before applying to Signal Point Systems.


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