Job Summary

CroppMetcalfe is seeking energetic Dispatchers to join our winning team at our Fairfax, Virginia headquarters.

You've heard our name for years, now we want you to be working with us. So, what does a Dispatcher do all day?

  • Dispatching service technicians according to the schedule.
  • Scheduling and monitoring of co-workers service schedule
  • Answering incoming service calls and adjusting technician’s schedule as needed
  • Resolving customer issues in a prompt and courteous manner.
  • Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
  • Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
  • Coordinate and verify co-worker’s weekend and on-call assignments.
  • Being a good teammate to coworkers.

Requirements: Here's what our perfect candidate looks like:

  • Experience in a high volume call center
  • MUST like talking with people and making them happy
  • MUST want to work as part of a team and be Tech Savvy
  • MUST be detail oriented with great spelling, grammar, and communications skills.

CroppMetcalfe was founded in 1979 with a Vision TO SERVE. We strive to follow this vision every day to better serve our customers, co-workers, and company. We want the Washington DC Area's very best HVAC, Plumbing, Electrical, and Pest Control professionals on our team.

CroppMetcalfe offers a complete benefits package including:

  • Medical insurance
  • 401k Plan with company match
  • Paid holidays
  • Paid time off (PTO)
  • Paid training

We look forward to hearing from you! CroppMetcalfe is an equal opportunity employer and a drug free workplace.

Job Type: Full-time


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Please review all application instructions before applying to CroppMetcalfe.


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