Mesa Energy Systems has an immediate need for a Dispatcher in Phoenix, AZ. This person will be responsible for directing Service Technicians and act as a resource person for customers and other departmental projects.

Duties:

  • Customer Service / Taking service calls from customers via telephone and e-mail.
  • Managing service calls from receipt to billing.
  • Call technician’s that are not checked in to verify arrival to their first service call.
  • Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow up.
  • Accurate review of all previous day field visits.
  • Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
  • Daily scheduling and dispatching for up to 20 field technicians.
  • Complete customer and coworker requests.
  • Process quotes.
  • Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order.

Requirements:

  • 3-6 years work related experience in an Operations and Maintenance environment. HVAC/Facilities experience or Controls Automation preferred
  • Strong customer service skills

Job Type: Full-time

Required experience:

  • HVAC: 1 year
  • Dispatch: 3 years


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